Terms and Conditions of Service

Last updated: 06/06/2025

Effective Date: 06/06/2025

1. Introduction

Welcome to VisaClick. By accessing or using our website and services, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you (the "User") and VisaClick ("we," "us," or "our"). Please read these terms carefully. If you do not agree with any part of these Terms and Conditions, you must not use our services.

2. Description of Services

VisaClick is a visa application management agency dedicated to simplifying the visa application process for clients. We provide support in preparing, organizing, and submitting visa applications; however, VisaClick is not a legal advisory firm and does not provide legal immigration advice. We operate as an independent entity with no affiliations to government or immigration authorities.

3. User Responsibilities

By using our services, you agree to:

  • Provide Accurate Information: You must provide accurate, complete, and up-to-date information to facilitate the processing of your visa application. Any inaccuracies may affect the outcome of the application, and VisaClick assumes no liability for delays or denials resulting from inaccurate information.
  • Compliance with Local Laws: You are responsible for ensuring compliance with all relevant laws and regulations governing visa applications in your country of residence.
  • Use of Services: You agree not to use our services for any unlawful purpose or to engage in any fraudulent activity in connection with visa applications.

4. Fees and Payments

Service Fees: VisaClick charges a fee for its services, which may vary based on the type of visa, application complexity, and other factors. The fee structure will be communicated to you prior to starting the application process.

Refund Policy: Fees are generally non-refundable, except in cases where VisaClick fails to initiate the service due to internal issues. VisaClick is not responsible for refunds of government application fees or other third-party charges incurred during the application process.

Full Refund Conditions: A full refund will be granted if:

  • VisaClick has made an error in the processing.
  • The processing has not commenced within 48 hours of receiving the required documents from the client.
  • The client cancels the process within 24 hours of payment, in which case they are eligible for a 100% refund of both the government fees and the service fee.

Government Fees and Consular Charges:

  • 100% refund of government fees and consular charges if no payments have been made to the respective government entities.
  • If the cancellation occurs before 24 hours but the full application information has not been submitted, the client is eligible for a 100% refund of government fees and a 90% refund of the service fee, as administrative and transaction costs have been incurred by the team in initiating the applicant's platform development process.

Partial Refund of Service Fee:

  • Partial refunds of the service fee (up to 50%) will only be granted if BOTH conditions are met:
    • The client has not initiated direct work with their assigned agent, AND
    • The cancellation request is made within the first 7 days from the start of the process on the platform
  • After 7 days from starting the process on the platform, or after direct work with the assigned agent has begun (whichever occurs first), there will be NO refund of the service fee. This is because the company has already invested significant resources in monitoring, developing, and managing the client's case personally.
  • A 4% deduction will be applied to the refund amount to cover bank transaction and credit card administrative costs, based on the total value of the transaction.

Processing Time: Refunds will be processed within 15 business days after approval.

General Clauses: Refunds will be processed in accordance with the outlined conditions and may be subject to review on a case-by-case basis.

In the event that the visa is rejected by the Government and the Money-Back Guarantee Insurance has been purchased, 100% of the service fee will be refunded, less the consular fees, which are non-refundable and non-transferable. The refund will be processed upon confirmation of the visa rejection in accordance with the terms and conditions of this policy.

Verification Process for Refunds: All claims of visa rejection made under the Denial Pack are subject to verification by the company. We reserve the right to review and validate all supporting documentation provided. In order to ensure the efficient processing of refunds, claimants are required to submit all necessary documentation promptly and to allow us the reasonable time needed to complete the verification process. Failure to comply with these requirements may result in delays or forfeiture of the refund. This clause is an integral part of our company policies regarding refund procedures.

5. Limitations of Service

  • No Guarantee of Visa Approval: VisaClick cannot guarantee that any visa application will be approved, as approval decisions are solely at the discretion of government authorities. Our services are limited to the preparation, submission, and follow-up of visa applications.
  • No Legal Advice: VisaClick does not provide legal advice or legal representation. We do not engage in immigration law practice or offer guidance on issues outside of the visa application process.
  • Independent Status: VisaClick operates independently of any government entity or immigration office. Our role is strictly to assist clients with the procedural aspects of their visa applications.

6. Intellectual Property

All content, materials, and information available on our website, including but not limited to text, logos, graphics, and images, are the property of VisaClick or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws. Users are not permitted to reproduce, distribute, or use our content without prior written consent from VisaClick.

7. Limitation of Liability

  • No Liability for Visa Outcomes: VisaClick is not liable for any outcome of a visa application, including denial, delay, or any related issues. Visa application decisions are made solely by the relevant government authorities.
  • Indirect Damages: VisaClick shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our services, including loss of income or travel expenses.
  • Maximum Liability: In all cases, VisaClick's maximum liability shall not exceed the fees paid by the User for the specific service in question.

8. Privacy Policy

Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is an integral part of these Terms and Conditions. By agreeing to these terms, you also agree to the terms of our Privacy Policy.

9. Termination of Service

VisaClick reserves the right to terminate or suspend access to its services at its sole discretion, including but not limited to cases of suspected fraudulent activity, misuse of services, or failure to comply with these Terms and Conditions.

10. Modifications to Terms

VisaClick may revise these Terms and Conditions at any time. Updated terms will be posted on our website, with the "Effective Date" indicating when changes were made. Your continued use of our services following any modifications constitutes your acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Delaware, without regard to its conflict of laws principles. Any disputes arising from these terms or the use of our services will be subject to the exclusive jurisdiction of the courts in Delaware.

12. Contact Us

If you have questions or concerns about these Terms and Conditions, please contact us at:

Email: support@visaclick.io

13. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and VisaClick with respect to the use of our services and supersede any prior agreements, understandings, or representations.